ZOMBIE CASTWAYS - F.A.Q.

Qui puoi trovare le risposte alle domande più frequenti sul gioco.

D: Dove posso trovare più strumenti? R: Potete ottenere strumenti da Water Wells o acquistarli nel Market. Ogni pozzo d'acqua ha un limite sulla quantità di strumenti che ti può dare. Una volta raggiunto questo limite, il pozzo d'acqua diventa dorato. Se hai esaurito i tuoi pozzi d'acqua, puoi acquistare nuovi presso il Market!

D: Come faccio a invitare amici? A: Zombie Castaways è un gioco offline per 1 giocatore. Ma tu hai degli zombie, sono sempre pronti ad aiutarti!

D: Come posso assicurarmi che non perderò il mio progresso? R: Per salvare il tuo progresso, accedi semplicemente con il tuo account di Facebook nelle impostazioni del gioco. Così potrai anche giocare il tuo gioco preferito su più dispositivi senza perdere i tuoi progressi.

Q: What do I need brains for? A: Your main zombie doesn’t need brains. It is your helpers, zombie-workers, who need brains to be able to work. 1 zombie-worker needs 1 brain. If there is a pair of zombie-workers (like 2 Woodcutters), 2 brains are needed. There are also Brainy Zombies: these are zombies that have their own brains and don’t require any extra brains.

Q: How do I learn where to get things? A: If you don’t know where you can get a material or a recipe, simply tap on a [i] button in the top right corner of the icon of this material/recipe and you’ll either see a hint telling you where you can get this material or you’ll see a window with this recipe.

Q: How do I contact Game Support? A: If you have any problems completing a task or you want to report a problem in the game, you can either send us a message here, on our official Facebook page, or send an email at zs@vizor-interactive.com.

Q: How do I find my Game ID? A: Sometimes, when we need to take a closer look at your problem or send you some goodies, we need to know your Game ID number. How can you find it? First of all, you need to launch the game. Then go to Settings (tap the button in the top left corner of your game screen). Then take a look at a bottom of this screen: your ID will be written under the button for turning sound effects on/off. After that you can either make a screenshot and send it to us, or you can re-type it in the text field of your message or email.

Zombucks

If you have any problems with payments, please read the guide below.

I didn’t get my order! If your purchase didn’t arrive instantly, please exit the game and log back in. A fresh connection with the server may speed the process up. If your order still hasn’t arrived following the restart, it may take up to 24 hours to appear in game. In very rare cases purchases won’t arrive at all. If this is the case, please send us a message. Don’t forget to include the purchase’s receipt. This way, we’ll be able to confirm whether or not the transaction made it to your account.

Where do I find my purchase history? To review your purchase history, please check the guides below: ANDROID 1. Enter payments.google.com, then log in with your desired Google account. 2. Select “Transactions” to display your Play Store order history. 3. Choose an individual entry to view its corresponding receipt. iOS 1. Open iTunes on your computer. 2. Select your username (this should be your e-mail address), and choose “Account” 3. Scroll down to “Purchase History”, and choose “See All”

My purchase was canceled! If you’ve tried making a purchase but your order was canceled, you will not be charged for that order. However, Google Play may put a temporary “reservation” on your credit card equal to the value of the purchase. But don’t panic; these “reservations” clear automatically in a short period of time. Canceled purchases are likely to occur if your billing address and/or the name registered in your Google Wallet is different from the one on your credit card. Straighten this out by contacting your bank to confirm details, then log into your Google Payments (at payment.google.com), and enter “Payment Methods” to verify that your information is consistent.

If your problem is not explained above, feel free to contacts us. You can do so either by sending us a message here, on our official Facebook page, or send us an email at zs@vizor-interactive.com. Don’t forget to include your Game ID number: you can find it at the bottom of the game Settings window. Simply re-type the number or take a screenshot and include it in your message or email.

How to find Game ID

Sometimes, when we need to take a closer look at your problem or send you some goodies, we need to know your Game ID number. How can you find it?

Prima di tutto, devi lanciare il gioco. Quindi vai a Impostazioni (tocca il pulsante nell'angolo in alto a sinistra della schermata di gioco). Il tuo ID sarà scritto nella parte superiore della finestra delle impostazioni. A destra dell'ID c'è un pulsante di copia. Basta toccarlo e incollare l'ID dove vuoi: in un foglio di Google di minigiochi, nella tua e-mail al nostro team di supporto o in un messaggio privato ai nostri moderatori di Facebook.